Employee-friendly implementation of AI systems in terms of acceptance and trust

Development of a research model based on a qualitative analysis

Authors

DOI:

https://doi.org/10.14512/tatup.30.3.37

Keywords:

employee-friendly AI, AI acceptance, AI trust process

Abstract

The use of artificial intelligence (AI) in manufacturing companies offers opportunities and potentials. In addition to the competitiveness of companies, AI can also promote self-determination by employees. Currently, too little attention is often paid to the importance of employees for effective and efficient use of AI systems as the focus is predominantly on the technology. Therefore, a qualitative study was conducted to analyze the two factors “employee-friendly implementation” and “employee-friendly operation” in terms of acceptance and trust of AI systems. From the findings, a process-oriented research model was developed based on Rogers’ adoption theory and including influences from different technology acceptance models as well as factors promoting acceptance and trust. The results show that perceived ease of work and sense of achievement can contribute to increased acceptance of action.

Published

20.12.2021

How to Cite

1.
Jung M, von Garrel J. Employee-friendly implementation of AI systems in terms of acceptance and trust: Development of a research model based on a qualitative analysis. TATuP [Internet]. 2021 Dec. 20 [cited 2022 Jan. 22];30(3):37-43. Available from: https://tatup.de/index.php/tatup/article/view/6929

Funding data